Return Policy
1. Returns Overview
At BricksBuildBliss, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a hassle-free return process. Please read our return policy below to understand how to return your product.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 30 days from the date of delivery.
Note: Certain items such as [list non-returnable items, if applicable, e.g., custom-made products or opened kits] are not eligible for return.
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team via the Contact Us page or email us at [your contact email] with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and the return address.
- Package the Item: Carefully pack the item in its original packaging, along with any accessories or parts that came with it.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns over 50 value.
4. Return Shipping Costs
The customer is responsible for the return shipping cost, unless the return is due to an error on our part (e.g., a defective or incorrect item). In such cases, we will provide a prepaid return shipping label.
5. Refunds and Processing
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will issue a refund to your original payment method. Refunds typically take 10 business days to process.
Please note:
- Shipping costs are non-refundable.
- If your return does not meet the eligibility criteria, it may be subject to a restocking fee or be denied.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately within [X] days of receiving your order. We will assist you in processing a return or exchange and cover the return shipping costs.
7. Exchanges
If you would like to exchange an item for a different color, size, or model, please follow the return process above and place a new order for the replacement item. Exchanges are subject to stock availability.
8. Special Instructions
For any questions or special circumstances regarding your return, feel free to reach out to our customer service team. We aim to make the return process as smooth as possible for our valued customers.
9. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team through the Contact Us page or email us at support@bricksbuildbliss.com
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